Shipping Policy

Shipping Protection

Avante Innovations is proud to partner with ROUTE, the leader in package protection.   Please consider ROUTE’s package protection offer at check out.  They offer a white glove, first class, hassle free service in the unfortunate case that your shipment is damaged in transit.   We highly recommend you opt for this option during your checkout.

Shipping

Avante Innovations currently ships anywhere within the United States of America through our standard freight partners. 

For order outside the United States, including, Canada, Mexico and the Carribean, please contact support@AvanteInnovations.com or start a chat with us on the website.

With the exception of new release pre-orders, most in-stock orders will be fulfilled within 3 business days of the order date. Orders not in stock will generally be fulfilled within 21 days.

Canadian Customers

Customers are responsible for Customs duties, taxes, and brokerage fees(collected at checkout). Sorry, we are unable to expedite skateboard orders; all orders containing a skateboard order must ship UPS Standard service only.

Ground Shipping Estimated Transit Times

 

AVANTE INNOVATIONS SHIPPING DAMAGE POLICY

In the unfortunate scenario of damaged shipments, we have a list our shipping damage policy and step by step process below.

STEP 1:

  • It is your responsibility to inspect ALL freight for any damages prior to signing the delivery receipt.
  • Remove and check ALL the boards in your shipment to verify the condition of the article before signing the delivery receipt.
  • If Avante Innovations is not notified of damage within 5 days of delivery, it will be the consignee’s responsibility to file a damage claim with the freight company.

By signing the delivery receipt, you have accepted the article to be in perfect condition. If the receipt is signed without noting any damage, then a claim cannot be processed.

  • If you feel there may be possible damage to the shipment even though there is no visible damage to the shipping box, write “SUBJECT TO INSPECTION” when signing for freight.
  • Even if no damage is suspected, we require you to open the carton(s) within 24 hours of delivery and make a thorough inspection.

STEP 2:

  • If the shipment has visible damage, please refuse it.
  • Note any damage on the delivery receipt when refusing the freight (i.e. box corners crushed, tears, rips, slices, marks etc.), be specific.
  • Please obtain or make a copy of the delivery receipt.
  • You will then be contacted to discuss a re-shipping plan or credit as necessary.

OR

  • If the damage is minor and you wish to keep the damaged shipment, note any damage on the delivery receipt when signing for the freight; be specific.
  • Please obtain or make a copy of the delivery receipt.
  • Digital photos must be taken of any damage to the product and/or the shipping box upon delivery.
  • Retain all packaging in case an inspection of the damage is required by the carrier.
  • You will then be contacted to discuss a re-shipping plan or credit as necessary.
  • Repair reimbursement or discounts may be given once notified and approved by Avante Innovations.
  • Dollar and/or discount amount may vary and is on a case to case basis.

Failure to notify Avante Innovations of any damages within 5 days of delivery means you are accepting the product as complete and in good condition. No discount or reimbursement will be given.

Any claims submitted after 5 days will be denied and you as the customer/consignee will be required to file a claim on your own behalf.